• What is the difference between unused and refurbished telephone equipment?
• Is refurbished equipment reliable?
• What is Mastor Telecom’s standard warranty?
• How quickly does Mastor Telecom ship my order?
• Who does the design and configuration work, when necessary?
• What if I need technical support?

What is the difference between unused and refurbished telephone equipment?
Unused telephones and systems have never been used, and are still in their original packaging with their original documentation.  

We regularly buy out of service equipment from companies that have traded in, outgrown, or are downsizing their systems and wish to sell their excess equipment. All equipment we receive is then fully tested and completely refurbished to a like new condition. 

We back both our unused and refurbished equipment with a one-year warranty against defects.  

Is refurbished equipment reliable?
Yes. All the refurbished equipment we sell is fully tested by trained technicians, and then completely refurbished until it looks and performs like new. All of our equipment is backed by our one-year warranty against defects.  

What is Mastor Telecom’s standard warranty?
All of our equipment comes with a one-year warranty against defect. If a product should fail, Mastor Telecom will advance replace the equipment within the first 90 days. 

How quickly does Mastor Telecom ship my order?
Most orders placed before 3:00 pm CST will ship the same day.

Who does the design and configuration work, when necessary?
When you call us to place your order, our sales team will help you by designing the best telephone system to meet your particular needs. We have a team of trained specialized installment technicians that are available around the country to configure your system upon installation.