Calling on Technology
Technology geared for growing companies is both powerful and affordable. You don’t need an office the size of a football field and heaps of complex equipment to launch your call center operations. Many call centers run on a network server and features advanced Automatic Call Distribution, PC and CRM integration, call recording and skills-based routing to get the call to the person who can handle it best. Mastor Telecom offers call center solutions for businesses with just a few agents with plenty of scalability for growth, and can also handle larger operations.
Call center equipment includes software, hardware, desktop applications, and lots of options that let you customize the way you want your call center to work. Besides advanced contact center software, Mastor Telecom also offers IP telephones, desktop call control applications, video collaboration tools, voice mail systems and servers designed to work flawlessly with its call center applications.
A virtual call center is another option that can work well for small and midsize businesses. This solution uses unified customer communications to route calls and let employees access specific customer information. You provide computers and telephone equipment, while the call center application is delivered over the Web. A virtual call center frees you from the restraints of maintaining a central physical location; workers can be anywhere and still handle their calls.