Dispatch

shellynewCalling our main number during normal business hours will take you straight to our dispatch center. As a rule, Shelley Talir, a 10 year+ member of the Mastor team, will be the first person you will speak with regarding service.  Shelley will gather all the pertinent information and schedule a technician according to your needs.

In the majority of cases, we can have a technician available to help you within a day or two. We can, of course, try to escalate the call based on your needs and tech availability. However, for expedited service, additional charges may apply (see Hours of Operation and Labor Rate).

If you have special needs to consider please make sure to let Shelley know. For example-

The service call needs to be the first call in the morning, or the service call needs to be at a specific time and/or day.

Mastor Telecom Networks day begins @ 8:00 a.m. Monday through Friday. If you ask for first call of the day please plan to have a contact person at your office at 8:00 a.m. as billing will begin at 8:00.