Hours and Rates

hourspicNormal hours of operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Overtime:  Scheduled work, requested outside of normal business hours is subject to overtime rates (time & ½).

Emergency – during normal hours: Same day, emergency work is subject to overtime rates.

Emergency after Hours Procedures: Emergency after hours work is billed at overtime rates and is subject to a 4 hour minimum if a site visit is required or requested.

For Example – Client calls into Mastor Telecom Networks’ main number and leaves a message on the after hour’s voicemail. The tech-on-call will contact the client to determine both the nature of the emergency and if a site visit is either required or requested. If it is necessary to visit the site, the 4 hour minimum is applicable.

Labor rates:
Normal Labor Rates: $125.00 per hour Portal to Portal*
Overtime Labor Rate: $187.50 per hour Portal to Portal*
Emergency Rate: $187.50 per hour Portal to Portal*

*Portal to Portal means that billable hours start when the tech heads towards your company.