Overtime: Scheduled work, requested outside of normal business hours is subject to overtime rates (time & ½).
Emergency – during normal hours: Same day, emergency work is subject to overtime rates.
Emergency after Hours Procedures: Emergency after hours work is billed at overtime rates and is subject to a 4 hour minimum if a site visit is required or requested.
For Example – Client calls into Mastor Telecom Networks’ main number and leaves a message on the after hour’s voicemail. The tech-on-call will contact the client to determine both the nature of the emergency and if a site visit is either required or requested. If it is necessary to visit the site, the 4 hour minimum is applicable.
Normal Labor Rates: $125.00 per hour Portal to Portal*
Overtime Labor Rate: $187.50 per hour Portal to Portal*
Emergency Rate: $187.50 per hour Portal to Portal*
*Portal to Portal means that billable hours start when the tech heads towards your company.